Frequently asked questions
You should be able to find the answer to most of your questions here. If something is missing, please let us know.
Can I view the apartment before I make a final decision?
If you have a specific place in mind, we recommend sending a booking request to the property to check for availability. Remember to write in the comment field that you would like to view the apartment before making any final decisions.
I want to view several apartments, should I make multiple booking requests?
If you’re looking at several apartments, we recommend going to each place beforehand. Most will be more than accommodating giving you a tour of the facilities and residences. Once you’ve found the perfect place to call home, make a booking request through the site.
I’ve found the same apartment cheaper on another site?
We do our best to regularly update our listings, and make sure we offer the best rates. In the case you’ve found a better offer, let us know, and we’ll do our best to match it.
Can I book a place for 2 or 3 weeks instead of a month?
While most of our listings are for at least one months stay, some locations do offer weekly rates. If you are interested in a shorter stay than what’s offered on our website, just fill out the special inquiry field at checkout!
How long before I get a confirmation on my booking request?
We strive to have all booking request answered within 12 hours or less for verified listings and up to 24 hours for standard listings. At times it might take longer due to timezones and availability.
What happens in case there’s an issue with my booking on check-in?
If for some reason your confirmed reservation is not honored by the property, contact us immediately, and we’ll do our best to resolve the issue. If we can’t resolve it with the location within a brief period of time, we’ll assist in finding a temporary stay along with a new apartment at another location.
What if the apartment is not as advertised on the site?
We’re doing our best to make sure that all our listings are up to date, and we regularly check up on all locations to ensure we have the most recent information. If for some reason it’s dramatically different, or you’re being offered a different apartment than you had booked, contact us immediately, and we’ll do our best to assist and guide you.
I want to cancel or change my check-in date on a confirmed booking
Please contact us as soon a possible, and we’ll do our best to accommodate your request.
What happens if I experience issues with my apartment during my stay?
We recommend to first get in contact with the staff or manager at the property. They would be more than happy to assist you in most circumstances. If for any reason they are unable to help you, please contact us, and we’ll do our best to sort it out.
I’m being charged excessive fees and maintenance cost leaving the property
We strive to only work with properties which will go above and beyond to making sure our guests have a great experience. To prevent any less than happy surprises at check out, we do recommend that you read and fully understand all signed papers at check-in. Take photos of the apartment before and during your stay, and let them know if there’s any damages or issues.
How’s the average wi-fi speed measured on a listing?
When a new location is added to the site, the property let us know what the average internet speed they have. At times we’ll visit the location, and test the range and speed in different parts of the property. We also combine results from speed test results that previous guests have opted in to share with us.
Can I get a dedicated internet connection or wi-fi access?
Most locations offer an option for a dedicated internet connection for an additional fee. However, they might require a minimum stay of 3 to 6 months.
Do you have an office in each city I can visit and ask for guidance?
We’re a team of remote workers, and while we strive to have representation in each city to help out with any issues you might have, we don’t have any plans to open offices in the near future. Offices would add to our overhead costs, and we aim to keep our offering as cost-effective as possible for you.